Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.


Privacy Policy

We collect information from you when you place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to supply your name, email address, contact number and delivery address. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing will only be used to contact you in relation to your order. You have the right to inspect information held about you. You have the right to request that any information held on you can be corrected or deleted.



Payments are processed using Stripe, a dedicated third party gateway, to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

All products remain the property of Whoa Nelly! until full payment is made.


Ordering, postage and delivery

We offer delivery once a week for all locations. Orders must be placed before 5pm the day prior to guarantee delivery. Please ensure there will be someone available to accept the delivery or you leave out an esky or similar cold storage container. If you are unable to do this, you can purchase at extra cost a cold box. Whoa Nelly! takes no responsibility in the event of no one being present to receive the delivery or no suitable cold storage container. Every effort is made to ensure the products arrive in a good condition. 

All Whoa Nelly! products are handmade, and may vary slightly in look, size or texture, but will always be of high quality. Photographs on this site are for illustrative purposes only. 



Whoa Nelly! uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Whoa Nelly! without issues you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. Whoa Nelly! use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.


Additional Information

Squarespace is not responsible for any content, interactions or transfers made on www,whoanelly.com.au

Photographs, images and information on this website are copyright Whoa Nelly! 2016, unless otherwise noted. Do not use without permission.

Whoa Nelly! reserves the right to amend these terms and conditions at any time, without notice. Any changes are effective immediately

All enquiries: info@whoanelly.com.au


Return Policy

The Australian Consumer Law provides basic rights for consumers to return goods that they have bought, including if they are faulty, don’t match samples, or don't perform as expected.

If for some reason you are not happy with our product, please contact us and we will do everything we can to help you. If you are still not satisfied we will refund you the money from your order, limited to $100. Application for refund must be within 14 days of delivery. Whoa Nelly! will not replace product that has been incorrectly stored once delivered. Please read the FAQ for storage instructions.


Copyright Notice

The contents of this website are protected by copyright law. Copyright in this material resides with the Commonwealth of Australia or various other rights holders, as indicated. Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.

The Australian Copyright Act allows certain uses of content from the internet without the copyright owner’s permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. For more information, see www.copyright.com.au and www.copyright.org.au.

The owners of copyright in the content on this website may receive compensation for the use of their content by educational institutions and governments, including from licensing schemes managed by Copyright Agency.

We may change these terms of use from time to time. Check before re-using any content from this website.